We rebuilt the BASE client portal. Check out what’s new, how to place an order, and answers to the questions we’re already hearing.
Why We Rebuilt It
The short answer: you told us to.
In our most recent client survey, three things came up over and over. Reporting felt clunky. It was hard to tell where orders actually stood. And placing a new order took more steps than it should.
The new portal addresses all three, and every major change maps directly to something clients flagged.
What’s New
Live order tracking. Every order you’ve placed shows up in a single dashboard view. Keyword, landing page, order status, live link, and DR are all visible in one place. No more emailing to ask where something stands.
Email notifications when links go live. The moment your link is placed, you get an email. You can adjust notification frequency in your account settings.
One-screen ordering for backlinks and content. Placing an order now takes fewer clicks. Keyword and landing page fields are built into checkout, and your past order history is saved so repeat orders are fast.
Order comments. You can add notes to any order, which keeps context in one place instead of scattered across email threads.
How to Place an Order
Step 1: Log in
Go to base-portal.97dev.com and sign in with your email and password.Â
If this is your first time logging in, check your inbox for the welcome email we sent at launch. It includes a one-click link to set your password. That link expires after 7 days. If it’s expired, use the “Forgot password” option on the login page, and we’ll send a new one.
Step 2: Select a service
From your dashboard, browse the available services. When you find what you’re looking for, click Add to Cart. You can add multiple services before checking out.
Available through the portal right now:
- Link Building
- Premium Mentions
- SEO Packages
- Content Writing
Note: Premium Mentions and SEO Packages aren’t available through self-serve checkout, you’ll schedule a call to figure out how we can help you achieve the goals you’re looking for.Â
Step 3: Fill out the intake form
After adding a service to your cart, you’ll be taken to an intake form. This is where you give us everything we need to complete the order. Fill out all fields before moving on. The more detail you provide here, the less back-and-forth later.
What you’ll typically fill in:
- Target keyword
- Landing page URL
- Any notes or special instructions for the placement
Step 4: Check out
Review your order summary and confirm your payment method. If you haven’t added a card yet, you’ll be prompted to do that here. Once everything looks right, submit your order.
You’ll get a confirmation email right away. From there, you can track your order status live from the dashboard, and you’ll receive an email notification when your link goes live.
Frequently Asked Questions
How do I log in
Go to base-portal.97dev.com. When the portal launched, we sent a welcome email with a one-click link to set your password. If you didn’t get that email or the link expired, use the “Forgot password” option on the login page, and a new link will be sent to the email on your account.
If you’re still having trouble, reply to any email from our team, and we’ll get you sorted.
Where are my past orders?
All your existing order history was migrated to the new portal. After logging in, head to the Orders tab on your dashboard. Everything is there, including historical reports and placement details.
How do I add my payment method?
For security reasons, we don’t migrate saved card data. You’ll need to re-add your card once after logging in for the first time. Go to the Billing page in your account settings and follow the prompts. It takes about 30 seconds. The portal uses Stripe, so your card data is handled the same way it was before.
I’m not seeing a link I was notified about. What do I do?
Give it a few hours. Occasionally, there’s a short delay between the notification and the order updating in the dashboard. If it still isn’t showing after 24 hours, reach out, and we’ll look into it.
Something looks off in my account. Who do I contact?
Reach out to Abby Allan, our Account Strategist at abbyallan@basesearchmarketing.com.
Additional Questions?
If something isn’t covered here, schedule a call. We built the new portal to make things simpler, and if it isn’t, we want to know.
Â
